Terms & Conditions

Match Abandonment: In the event that a match is abandoned for any reason prior to half-time, all guests shall be able to use their ticket for the replay or any match during the remainder of the regular season. No refunds will be issued. If the match is abandoned after half-time, the Club shall have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of ticket or travel costs. Home Match Tickets & Season Tickets

All children under 14 must be accompanied at the Club at all times by an adult (age 18 years or over). Failure to arrive at the Club with an adult will result in the child being denied entry.

Season Ticket purchasers will reserve their standing area or seat for the entirety of the relevant season purchased for the 23 League Matches. All preseason and Cup Matches will need confirmation of their online ticketing account to secure their reservation and submit payment by the date communicated by the Club.

(a) Issue of Match Tickets & Season Tickets

To gain admission to the Laithwaite Community Stadium, the Match Ticket or Season Ticket must be presented in its entirety at the appropriate entrance. The Match Ticket or Season Ticket permits you to occupy the area or seat indicated on the ticket.

The Club reserves the right at its discretion to adjust your seat allocation by one in order to allow maximum capacity.

Ticket Categories: Old Age Pensioners (OAPs) must be aged 65 or over. Next Gen must be aged 17-22. Under 17 must be aged 14-16. Under 14 must be aged 13 and under. Disabled supporters may pay the age-related price. Those in possession of eligibility requirements will be entitled to a free carer ticket once proof of eligibility is provided.

A Carer is free of charge if one is required. An application will need to be submitted and accepted prior to attending any matches with a free Carer. A Carer is issued a complimentary Match Ticket or Season Ticket card. Carers cannot attend matches on a Season Ticket without the person they are caring. Carers will have to pay for any matches they wish to attend alone.

Supporting documentation is required to demonstrate eligibility for a concession rate which must be provided on entry to the Ground. The Club reserve the right to refuse entry to or eject from the Ground for violations of this policy, and no refund shall be payable to the holder. The holder may be asked to pay the correct pricing if the supporting documentation does not support the purchased ticket category.

(b) Changes to Dates, Refunds & Exchanges

The Club cannot guarantee that a Match will take place at the time or date released. Your Match or Season Ticket will be valid for admission on the date of the rearranged Match. If you cannot attend the rearranged date, you are responsible to contact the Club to arrange an exchange. Such requests will need to be requested no later than the rearranged fixture date. Refunds will only be granted in extenuating circumstances by the Club’s discretion.

Match Abandonment: In the event that a match is abandoned for any reason prior to half-time, all guests shall be able to use their ticket for the replay or any match during the remainder of the regular season if they cannot attend the replay - in this case, you MUST contact the Club to exchange your ticket. No refunds will be issued. If the match is abandoned after half-time, the Club shall have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of ticket or travel costs.

Match Tickets are not refundable if the match takes place at the planned date and time.

Season Tickets refunds will only be granted in extenuating circumstances by the Club’s discretion. A Season Ticket Holder must make any requests for refunds in writing to the Ticket Office. No refund can be made in respect of matches not attended. Refunds for Season Tickets will incur a £50 cancellation fee.

A Season Ticket holder can request a temporary relocation to another area of the Ground or seat within reason at no additional cost. The request will have to be submitted prior to matchday.

Outside of the free seat/area swap dates for individual Matches, Season Ticket holders wishing to relocate their seat for the season will be subject to an administration fee of £25 and includes your replacement Season Ticket card.

Match and Season tickets are subject the Club's Ground Rules & Regulations.

To gain admission to the Club the Match Ticket or Season Ticket must be presented in its entirety at every Match.

The Club is not obliged to admit or issue any other form of ticket for that Match if you have forgotten your Match Ticket or Season Ticket card. If a Match Ticket duplicate is issued, the Club may require a non-refundable £5 administration charge. If a Season Ticket duplicate is issued in respect of an individual Match, the Club may require a non-refundable £5 administration charge.

If, in the Club’s opinion, a Season Ticket is damaged, lost, stolen or destroyed, a replacement Season Ticket shall be issued by the Club after the payment of a non-refundable administration charge of £25.

In General

Kaizen Ticketing Solutions LTD (www.kaizenticketing.com) owns and operates this Website. This document governs your relationship with https://wokingfc.ktckts.com/. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by https://wokingfc.ktckts.com/. https://wokingfc.ktckts.com/ has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Our privacy policy, which sets out how we will use your information, can be found at https://wokingfc.ktckts.com/privacypolicy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Woking Football Club Limited, our customers, our shareholders, employees or other affiliated parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, as well as sharing your personal data with the relevant football or police authorities (if applicable).

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and https://wokingfc.ktckts.com/ will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of https://wokingfc.ktckts.com/ or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by https://wokingfc.ktckts.com/ and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

Match Tickets are non-refundable. Refund requests will only be considered in exceptional circumstances and on a discretionary basis via written confirmation no later than 48 hours prior to kick off.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with https://wokingfc.ktckts.com/ you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. https://wokingfc.ktckts.com/ retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be https://wokingfc.ktckts.com/ or may in some cases be a third party. Where a contract is made with a third party, https://wokingfc.ktckts.com/ is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs (if applicable) will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law https://wokingfc.ktckts.com/ and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect https://wokingfc.ktckts.com/ liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright.

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with https://wokingfc.ktckts.com/ and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to https://wokingfc.ktckts.com/.

Indemnity

You agree to indemnify, defend and hold harmlesshttps://wokingfc.ktckts.com/, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

https://wokingfc.ktckts.com/ shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and https://wokingfc.ktckts.com/. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of https://wokingfc.ktckts.com/